Shipping & Delivery

COVID-19 UPDATE:

WE ARE CONTINUING TO SEND GOODS ON ALL NORMAL WORKING DAYS SO YOU SHOULD SEE NO INTERRUPTION TO YOUR NORMAL SERVICE DURING THIS TIME .

There may still be some delays to deliveries, due to issues with couriers being unable to deliver or relating to local rules. If you have any queries regarding your order please email us at: boutique@houseofmarbles.com. This email is monitored during normal office hours.

Please be patient – we promise we are doing everything we can to get your items to you in good time. While many staff are working reduced hours, we are working hard to keep disruptions to a minimum.

Delivery Charges

Postage is FREE on orders over £40 and £3.95 on orders under £40 to all UK addresses excluding the Channel Islands.* The charge for next working day delivery is £5.95.

*Please see below for more details.

Courier Information

If your order is shipped to you by DPD their normal delivery times are between 8.30 am & 6 pm Monday to Friday. However, at busy times (normally Christmas) they may deliver your order to you later in the evening . You cannot select a delivery time, but you can opt to have the parcel left in a safe place or with a neighbour of your choosing. Please be aware that once your order has been consigned to the courier that it is not possible to change the delivery address (normally after 3pm on the next working day after your order (which may be the same day).

All our services aim to deliver your goods to you within 3 working days from dispatch, although from time to time delivery of both UK and International orders may be delayed due to situations beyond our control, for example: Customs delays, adverse weather conditions or increase in demand.

International Deliveries

International deliveries are sent via DHL on a 3 working day tracked service.

We cannot deliver to a small selection of locations around the world, but overall we are able to deliver to most destinations.

Pricing
The cost of shipping to you will will be calculated on the checkout pages prior to confirming your order. The cost will depend on the weight, size and quantity of the goods ordered in addition to the location of the delivery address. We do not make any profit on the cost of shipping goods to you and are therefore unable to offer discounted delivery charges.

Delivery Times
Normally overseas shipping takes 3 working days from the date of dispatch. Dispatch will be made on the same working day if your order is received by 2 pm GMT (Greenwich Mean Time).

Any delays in delivery are typically due to external factors such as issues with delivery, but we will assist you with locating goods if needed. Please email us at: boutique@houseofmarbles.com and we will respond to you as soon as possible. Furthermore, Customs may inspect goods prior to delivery. In order to avoid any further delays, please provide a valid recipient telephone number – this number may be required by local customs and delivery agents.

International deliveries may be subject to import duties, taxes and fees. For orders placed on our website, we make every effort to include the applicable duty and tax, however there may be additional local duties and taxes that you may need to pay in order to receive the goods. Please check DHL’s website for further information – https://parcel.dhl.co.uk/

*The Channel Islands: This is classed as an overseas delivery by our UK Courier DPD, and will be sent via our International Courier, DHL. When sending to these locations please select the island name as the Country in the drop-down menu (i.e. Jersey, Guernsey) as there is an additional charge involved & we cannot send through Royal Mail. Any orders where this has not been done will not be accepted.

Additional Information
Russia: Our International courier, DHL, are unable to deliver goods to a domestic or PO BOX address in Russia, only a commercial property. If you need to ship to Russia, then please provide a business address.

Shipping Policy

When we refer to ‘Working Day’ or ‘Next Working Day’ our definition of a working day is Monday to Friday inclusive, a weekday! Whilst we accept that not all people work a Monday to Friday week, this is how the postal and courier companies we work with define it and we do too.

Standard delivery: Your order will be shipped by our designated Courier at 2.30 pm on the next working day after your order is placed (or on the same day if your order is received before 2 pm). We expect to have your order delivered to you within 3 working days of dispatch. We do not send parcels over the weekend or on bank holidays, and orders will not arrive on weekend or Bank holiday days either. We try to keep postage to the lowest charge possible but with a good service.

Next day delivery: Your order will be shipped by our designated courier at 2.30 pm on the next working day after your order is placed (or on the same day if your order is received before 2 pm). We expect to have your order to you within 1 working day of dispatch. We do not send parcels over the weekend or on bank holidays, and orders will not arrive on weekend or Bank holiday days either. We try to keep postage to the lowest charge possible but with a good service.

There may be times when deliveries are delayed due to reasons beyond our control however, we will keep you informed at all times if there is an unexpected delay to your order.

Christmas Shipping Dates 2021

We will be sending out all orders as normal until Thursday 23rd December 2021, meaning that some orders will be delivered on Christmas Eve. If you are worried about receiving your order in time for Christmas, then please take a look at the list below.

Last orders for delivery in time for Christmas (delivery Christmas Eve) must be made by 2pm on Tuesday 21st December via Standard Delivery, or by 12pm on Thursday 23rd December when ordering with Next Day Delivery service (UK Delivery Addresses only).

Any orders received after this will be dispatched on the next available shipping date, which is Wednesday 29th December (date of receipt will depend on type of shipping purchased): Orders placed between 12pm Thursday 23rd December and 12pm Thursday 30th December will be dispatched on the 29th or 30th December. After this we will still be taking orders online but they will not be shipped until our warehouse reopens fully on Tuesday 4th January 2022.

LAST CHRISTMAS POSTING DATES (for orders placed on this website)

SERVICELAST ORDERS TO BE RECEIVED BY
Express Delivery*12 pm Thursday 23rd December 2021
Standard Delivery2 pm Tuesday 21st December 2021
Overseas/International Delivery2 pm Wednesday 15th December depending on country/location. Please contact us for further information.
Normal Service ResumesTuesday 4th January 2022

ONLINE SHOP CHRISTMAS OPENING HOURS 2021

DATEOPENING HOURS
23rd December 2021Open as normal (last posting date)
Christmas Eve (24th December 2021)Office open for delivery queries only until 2pm. No parcels dispatched on this date
Christmas Day (25th December 2021)BANK HOLIDAY – CLOSED
Boxing Day (26th December 2021)WEEKEND – CLOSED
Monday 27th December 2021BANK HOLIDAY MONDAY – CLOSED
Tuesday 28th December 2021BANK HOLIDAY – CLOSED
Wednesday 29th & Thursday 30th December 2021Posting dates between Christmas & New Year. Open for queries
New Year’s Eve (31st December 2021)Office open for delivery queries only until 2pm. No parcels dispatched on this date
New Year’s Day (1st January 2022)CLOSED
Sunday 2nd & Monday 3rd January 2021CLOSED
Tuesday 4th January 2022Open & back to normal

Additional Christmas Information

NO PARCELS WILL BE SENT OUT ON CHRISTMAS EVE.

Please note that if your parcel is due to arrive on Christmas Eve (24th December), our offices close at 2pm on this date so please call as early as possible to follow up any late deliveries.

From experience, due to the volume of parcels being handled at this time of the year, we would anticipate delays to deliveries in the run up to Christmas and particularly on Christmas Eve. Tracking details will be supplied on request (before we close for Christmas) so that you can contact our courier directly wherever possible. If you require further assistance please email boutique@houseofmarbles.com, quoting your name and order number.